Terms & Conditions

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Please read these product terms and conditions carefully, as they affect your rights and liabilities under the law and set out the terms under which True Performance Supplements makes the products available to you (“Trading Terms”).

If you have any questions about these trading terms, please email info@trueperformance-supplements.co.uk

1. Prices

The prices payable for the items that you order are clearly set out in the web site. We try to ensure that the prices are current at all times, however we reserve the right to change the price we will charge you, provided that we notify you before we dispatch the item concerned. All prices are expressed inclusive of any VAT payable unless otherwise stated. The price of the items does not include the delivery / shipping charge which will be charged at the rates applicable at the date you place your order. In some cases you may need to contact us to obtain an exact price for the delivery.

2. Availability

If, for any reason, we are unable to supply a particular item, we will notify you as soon as possible. You may either select an alternative or request a refund for the cost of the goods. If the item is part of a larger order you may choose to cancel the whole order before any of the items are despatched.

3. Acceptance

There will be no contract of any kind between you and us unless and until we actually dispatch the goods to you. Your order is an offer to buy from us. Nothing that we do or say will amount to any acceptance of that offer until we actually dispatch the goods to you. At any point up until then, we may decline to supply the goods to you without giving any reason. At the moment that the goods are dispatched (and not before), a contract will be made between you and us.

4. Delivery

Delivery will be made to the address specified by you on the completed order form.

Please note that the delivery prices quoted are for delivery of products within mainland UK. All deliveries are by Royal Mail or a courier selected by us. Deliveries of some items to non-mainland and Europe are possible and a delivery price will be provided on request.

Dispatch time will be between 3-5 working days after receipt of the order and delivery time after dispatch should be within 24 hours for UK orders and 72 hours for orders in EU.

We do our best to secure delivery within 14 days of the date of your order but shall not be liable for loss occasioned by delay in delivery arising out of any cause beyond our control. If we cannot deliver within this time we shall notify you immediately and try to agree an alternative date with you. If we cannot agree an alternative date, you will be offered a refund of the cost of the goods and the delivery charge.

5. Cancellation & Returns

You have the right to cancel your order up to 7 calendar days after the day following the delivery, by e-mailing us at info@trueperformance-supplements.co.uk. In the event that the goods have already been dispatched at the date of receipt of your cancellation of the order, you must return the goods to us and we will credit your credit or debit card with the price of the goods within 30 days beginning with the day on which notice of cancellation was given. See the Returns Policy for further details of charges, etc.

If you do not return the goods within 30 days of your notice of cancellation, your payment will be refunded after deducting the cost of recovering the goods. This does not affect your statutory rights.

If an item is delivered but no-one is available to accept delivery, it is your responsibility to arrange collection or redelivery. If the item is returned to us, due to your failure to do this, on satisfactory receipt of the item, we will refund the cost of the item minus the actual cost of the postage.

6. General

These Trading Terms shall be governed by and construed in accordance with the laws of and any disputes will be decided only by the English courts.

If any of these Trading Terms is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Trading Terms which will continue to be valid and enforceable to the fullest extent permitted by law, provided any contract made under these Trading Terms is capable of continuing in existence.

These Trading Terms shall be governed by and construed in accordance with the laws of United Kingdom

Customer Services If you have an order query or any questions concerning these trading terms, please e-mail us at info@trueperformance-supplements.co.uk.